Industrial Roofing Customer Service Specialist

SUMMARY

Responsible for providing the promotion of our core values: honesty, safety, quality and teamwork. AR-Invoicing Specialist are also responsible for maintaining a positive customer, client and employee base experience. They manage the day-to-day operations of the AR/Invoicing office such as filing, project management, paperwork, communication, etc.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following (other duties may be assigned):

• Communicate with clients and internal leadership regarding billing discrepancies and questions

• Initiate collections on past-due accounts

• Send statement to outstanding customers

• Maintain accounting ledgers as required

• Create and update a log sheet for quality control

• Invoicing work orders and contract jobs

SUPERVISORY RESPONSIBILITIES: None

QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required:

• Excellent communication, follow up, and interpersonal skills

• Problem solving skills

• Customer service experience

• Able to work independently as well as be a strong team member

• Organizational and data entry skills with attention to detail

• Superb time management skills

• Self-starter with a willingness to learn

• Ability to handle multiple tasks with efficiency and accuracy

• Working knowledge of MS Office, Excel, MS Access, MS Outlook and the Internet

• Must be available to be on call when needed (including weekends and/or holidays)

• Sage 300/Timberline or Acumatica Accounts Receivable experience a Plus!

REASONING ABILITY: Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret a variety of instructions in mathematical or diagram form and deal with abstract and/or concrete variables.

WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

HEALTH AND SAFETY RESPONSIBILITIES: Adhere to all safety rules and procedures. Bring unsafe acts and conditions to the attention of the manager. Correct hazards and unsafe conditions. Train other associates in safe work practices. Investigate accidents, near-accidents, and potential hazards. Actively participates in housekeeping activities and in the safety and health program.

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Ability to lift and carry between 15 and 25 pounds.

• Ability to twist, reach, bend, stoop, and squat occasionally.

• Must be able to lift material and equipment above a person’s head to stack.

• Must be able to sit in an office/desk environment for long periods of time.

• Must be able to use a keyboard and mouse for long periods of time.